01 · USSD
*165*8#
85% of Ugandans
The backbone. Works on any phone from the last 20 years. Zero internet, zero app, zero data charges when zero-rated.
Universal Access · Six channels, one database
Any phone.
Any citizen. One record.
A report filed via a Nokia in Gulu appears on the CAO's web dashboard in Kampala in real time. Zero silos, zero manual integration — the same case ID moves across USSD, SMS, WhatsApp, IVR, app and web.
02 · SMS
Shortcode 6165
Universal fallback
SLA nudges, verification callbacks, receipt hashes, letter QR verification, and case status.
03 · WhatsApp
+256 800 100 GIRA
5M+ Ugandans
Rich reports with photo + GPS. Auto-attaches to case IDs opened via USSD or IVR.
04 · Voice / IVR
0800-100-GIRA
Elders, low-literacy
Luganda, English, Runyakitara, Luo, Ateso. Voice notes attach to cases.
05 · Mobile App
GIRA Field · Android
Officers, contractors
Offline-first with sync. Photo capture, GPS tagging, letter signing, revenue reconciliation.
06 · Web Portal
gira.go.ug
Officials, donors, media
Command center, LGMSD exports, budget dashboards, public scorecards.
Unified processing engine
Auto-route · Track · Verify · Learn
Auto-route
Reports routed to the correct tier and officer instantly.
Track
SLA timers on every case; automatic escalation on breach.
Verify
The citizen who reported the issue confirms it was resolved.
Learn
Patterns feed budget priorities and officer performance.