GIRA
signed in as
● CAO Rebecca Nabwami · Jinja DistrictScope · District · 168,400 households

Case Lifecycle

From intake to citizen-verified closure.

Every case has a single record and a single clock. USSD, SMS, WhatsApp, voice, walk-in — all land on the same lifecycle: Intake → Triage → Assigned → Acknowledged → Officer action → Resolved → Citizen verified → Closed. SLA breaches auto-escalate.

Intake simulator

Fire a new citizen report into the queue

Channel transcript · *217*3# → Water → Borehole down → Zone A
JIN-CS-24187 · via USSD

Borehole non-functional (Zone A)

Bukesa · Nakabango Well · reported by Aisha Nabirye (+256 772 401 118)

Scope · Bukesa · Buwagi · Budondo · Jinja

-495260:35:30
SLA 24h · BREACHED
Intake
Triaged
Assigned
Acknowledged
Officer action
Resolved
Awaiting citizen
Citizen verified
Closed

Assigned officer

S/C Water Officer Ochieng

Acting as

DISTRICT · CAO Rebecca Nabwami

Full event trail

  1. Assigned20637d ago

    Assignment accepted

    S/C Water Officer Ochieng · LC3

  2. Triaged20637d ago

    Routed to S/C Water Officer Ochieng · SLA 24h

    GIRA Router · SYSTEM

  3. Intake20637d ago

    Reported via USSD → auto-classified as WATER

    Aisha Nabirye · CITIZEN